Shipping policy

Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with Team Panda Bear. We want to make shipping simple, straightforward, and reliable.

1. Shipping Rates

Team Panda Bear offers the following flat-rate shipping options for qualifying U.S. orders:

  • Jewelry-only orders: $7.50 flat-rate shipping
  • All other orders: $14.50 flat-rate shipping
  • Orders containing jewelry and other products: $14.50 flat-rate shipping

The applicable shipping charge will be displayed at checkout before you complete your purchase.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

During holidays, promotions, product launches, or periods of high order volume, processing may take additional time.

3. Delivery Times

After your order has been processed and shipped, delivery time depends on the shipping carrier and destination.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier issues, incorrect addresses, or circumstances outside our control.

4. Shipping Carriers

Depending on the order, Team Panda Bear may ship using USPS, UPS, FedEx, or another reputable carrier.

When tracking information is available, it will be provided to the customer after the order ships.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order.

If you notice an incorrect address after placing an order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has been processed or shipped.

6. Tracking Information

Tracking information will be provided when available.

Please allow time for tracking information to become active after the shipping carrier receives the package.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, your building’s mail area, and the shipping carrier.

7. Lost, Stolen, or Damaged Packages

If your package is lost, delayed, damaged, or marked as delivered but cannot be located, please contact the shipping carrier using the tracking information provided.

For damaged merchandise, please retain the original packaging and contact Team Panda Bear as soon as possible. Photographs of the package and damaged merchandise may be requested.

We will work with you and the shipping carrier to determine the appropriate resolution.

8. Incorrect or Undeliverable Addresses

If an order is returned to Team Panda Bear because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Any refund for a returned order will be handled according to our Refund Policy.

9. International Shipping

At this time, our standard flat-rate shipping rates apply to qualifying U.S. orders only.

International shipping may become available in the future. Any international shipping rates, customs requirements, duties, or taxes will be provided when international shipping is offered.

10. Shipping Questions

If you have questions about shipping or your order, please contact Team Panda Bear through the contact information provided on our website.

Team Panda Bear
Website: www.teampandabear.com

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